Shipping & Returns

Shipping Policy

COVID-19 Updates: While COVID-19 has impacted many business operations, my own muse. remains committed to diligently working to process and ship all orders in a timely manner. However, shipping couriers remain severely impacted and your order may be delayed from the below listed shipping frames. As always, we are working hard to ensure customer satisfaction, so please contact our customer support team should you require assistance or have order inquiries. 

General Processing & Shipping:​ Please allow 1-3 business days for your order to be processed and to receive tracking information once your order has been placed.  All orders are shipped Monday through Friday, excluding federal holidays within the United States. Packages will not ship on the following holidays: New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.  See below for offered shipping services and estimated delivery times: 

Standard Shipping: 3–6 business days 

Express Shipping: 2–3 business days

 

my own muse. will promptly provide you via e-mail with tracking information (including shipment info, tracking number, and tracking link) once your order has been processed and shipped. my own muse. is not responsible for lost, mis-addressed, mis-delivered, or stolen packages once fulfilled and shipped. Please ensure you have properly addressed your order and check e-mail spam folder(s) for tracking and delivery emails. 

​For remaining shipping and delivery inquiries, please contact customer support.  

Return Policy

my own muse. works hard to ensure our customers have an optimal shopping experience.  However, if you are dissatisfied with your purchase, we are happy to return a full refund for unworn (including original tags attached), unused, unwashed, and re-packaged items.  For clarity, your return must be stain, makeup, deodorant, smell, and defect-free to be eligible for refund. Eligible returns received within fourteen (14) days of delivery will be refunded to the payment method associated with your order. 

 

We unfortunately do not offer exchanges at this time.  All expenses associated with returning your item(s) will be responsibility of the customer. Please note, we are unable to accept any returns of intimate items (e.g., undergarments, bodysuits, swim) and they, along with sale items, are final sale

Still have questions? Check our FAQ page for additional assistance.